The OTL is a helpline for people who are:
- opioid dependent and want to know more about what is available for them
- are currently on an opioid pharmacotherapy program (treatment using prescribed methadone or buprenorphine)
- want to be on a program and have questions about treatment
- are having issues with their opioid pharmacotherapy treatment and need information or assistance
- want to know more about the system of opiate treatment in NSW
- are health professionals seeking information, advice and referral.