The way you are required to communicate at work is underpinned by certain organisational values, which you agree to as part of your employment contract. These values seek to promote positive working environments and respectful communication between staff, the people receiving care and their families.
Poor communication can inhibit the delivery of effective care, frustrate teamwork, and result in low job satisfaction and retention rates.
Communication errors are a major contributing factor in incidents and adverse events. (Australian Commission on Safety and Quality in Health Care, 2016).